Last updated: December 2025
This Refund & Returns Policy explains how Alluvi Healthcare reviews return, replacement and refund requests. Because many products are research, sealed, temperature-sensitive or integrity-controlled items, returns may be limited.
Contact us promptly if there is an issue with your order, delivery or product condition.
Opened, used, tampered or improperly stored products are generally not eligible for return.
Refunds or replacements are reviewed case by case based on evidence and order details.
Eligibility for Review
If your order arrives damaged, incorrect, incomplete or otherwise problematic, contact us as soon as possible with your order number, photos and a clear description of the issue.
Requests are reviewed individually and approval is not guaranteed. We may request additional information before making a decision.
Items That May Not Be Returnable
- Opened, used, punctured, reconstituted or tampered products.
- Products that require controlled storage and were not stored correctly after delivery.
- Items returned without prior approval or outside the review window.
- Orders refused or undeliverable due to incorrect customer-provided address details.
- Products restricted by law, compliance rules, safety considerations or chain-of-custody requirements.
Damaged or Incorrect Orders
If an item arrives damaged or incorrect, keep the packaging and provide clear photos of the product, label, parcel and any visible damage. This information helps us review the issue and may be needed for carrier claims.
Refunds
Approved refunds are generally issued to the original payment method. Processing times may vary depending on payment provider and bank processing schedules.
Shipping fees, handling fees and carrier costs may not be refundable unless the issue is clearly attributable to our error or required by applicable law.
Replacements
Where appropriate, we may offer a replacement instead of a refund. Replacement approval depends on product availability, order details, evidence provided and shipping eligibility.
Cancellations
Cancellation requests should be submitted as soon as possible. We cannot guarantee cancellation once an order has been processed, packed or handed to the carrier.
How to Request Support
- Include your order number and the email used at checkout.
- Describe the issue clearly and include photos where relevant.
- Do not dispose of packaging or products until your case has been reviewed.
- Wait for written approval before attempting any return shipment.