Last updated: December 2025
This Shipping Policy explains how Alluvi Healthcare prepares, dispatches and delivers orders. Our goal is to provide reliable, discreet and trackable shipping for eligible products and destinations.
Orders are processed during business days after payment and order verification are complete.
Temperature-sensitive or research products may require special handling and packaging.
Tracking information is provided when available so you can monitor shipment progress.
Order Processing
Orders are generally processed during normal business days. Processing times may vary depending on product availability, order volume, verification requirements and shipping destination.
If an order requires additional review, verification or clarification, dispatch may be delayed until the required information is received.
Shipping Methods
Available shipping methods may vary by destination, carrier availability and product type. Where tracking is available, tracking details will be shared after dispatch.
Delivery estimates are provided as guidance only. Carrier delays, customs processing, holidays, weather events and regional service disruptions may affect delivery timeframes.
Packaging and Handling
- Orders are packed with care to protect product integrity during transit.
- Products that require controlled handling may be shipped with appropriate protective materials when applicable.
- Packaging may be discreet and may not display product details externally.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Alluvi Healthcare is not responsible for delays, failed delivery or lost shipments caused by incorrect, incomplete or outdated address details.
If you notice an address error, contact us as soon as possible. We cannot guarantee changes once an order has been processed or handed to the carrier.
International and Restricted Shipping
Some products may be restricted in certain regions. Customers are responsible for understanding and complying with local rules, import regulations, customs requirements and product eligibility before placing an order.
Alluvi Healthcare may refuse, cancel or hold orders where shipping appears restricted, unsafe or non-compliant.
Lost, Delayed or Damaged Packages
If a package is delayed, lost or damaged in transit, contact us with your order number and tracking details. We will review the issue and, where appropriate, work with the carrier to investigate.
Please retain packaging and photos if an item arrives damaged, as these may be required for carrier review or replacement assessment.